Service Support


Site-wide Service

Tai Kwun has a dedicated Visitor Experience team who is always happy to help and answer questions about Tai Kwun. Visitors can also come to our Visitor Centre located at Block 03 Barrack Block to get the latest informations about Tai Kwun programmes and booking services.

Additionally, Tai Kwun provides the following services throughout the site:

  • Free Wi-Fi Service
  • Drinking Water Dispensers
  • Nursery Room
  • First Aid Service, with First Aid personnel to respond with medical assistance, along with First Aid Box facilities 
  • AED Service (Automated external defibrillator service), any trained staff member or visitor can use an AED in response to a sudden cardiac arrest
  • Locker Service, with self-serviced storage lockers available for a fee
  • Cloak Rooms

Accessibility

Free wheelchairs can be borrowed at the Visitor Centre at Block 03 Barrack Block and the Tai Kwun Contemporary Reception at JC Contemporary. There are lifts across the compound in order to access different areas. During your visit, please ask our staff should you have any questions or need assistance. 

Additionally, we offer handheld braille guidebooks upon request at the Visitor Centre. Braille guide map signs also provide information for visitors with visual disabilities.

Furthermore, we offer inductive loops for visitors with hearing loss.


Group Visit

If you are planning a group visit (19 visitors or more), do let us know by providing us information below. Our Visitor Experience team will contact you (please allow 3 days for our team to return your enquiry) and try its best to assist your visit arrangement.


FAQ

About Tai Kwun Pass

1. Is the Tai Kwun Pass necessary?
In order to ensure entry to Tai Kwun and enjoy a relaxing visitor experience, we strongly encourage visitors to obtain a Tai Kwun Pass to visit Tai Kwun. Without a Tai Kwun Pass, admission into Tai Kwun may be refused.

2. When will the Tai Kwun Pass be released?
Visitors can apply for the Tai Kwun Pass within one month prior to their visit.

3. Where can I register for a Tai Kwun Pass?
Via the Tai Kwun official website or mobile app.

4. Do infants/children/seniors require the Tai Kwun Pass?
Tai Kwun Pass applies to all visitors, regardless of age.

5. How many times can a Tai Kwun Pass be used?
One Tai Kwun Pass (in the form of a QR code) can be used several times for admission during the reserved date/time, depending on the number of visitors applied for under the same pass.

6. Is re-admission allowed?
Re-admission will be regarded as a new and separate admission requiring a valid Tai Kwun Pass for the re-admission date/time .

7. Can I use one account to reserve both a morning session and an afternoon session?
One account can reserve a maximum of two sessions on a day.

8. How do I present the Tai Kwun Pass at the entrance?
Visitors can either present a printed copy of the QR code or show the QR code on an electronic device.

9. What time should I arrive?
Visitors with the Tai Kwun Pass can arrive and show the QR code at any time within the designated arrival timeslot and at the designated entrance (where applicable) as shown on the Tai Kwun Pass.

10. What if I am late?
Late comers or visitors arriving at a time outside the designated timeslot shown on the Tai Kwun Pass may be refused admission.  So please arrive on time.

11. If I reserve a table in one of the restaurants or have other reservations such as a workshop at Tai Kwun, do I need a Tai Kwun Pass in order to visit?
Visitors presenting a valid booking confirmation from restaurants in Tai Kwun can enter Tai Kwun without a Tai Kwun Pass. Reservation for a workshop/event/exhibition/performance in Tai Kwun will be provided with a Tai Kwun Pass.

12. If I have lost or failed to receive a Tai Kwun Pass, what can I do?
No replacement of Tai Kwun Pass will be issued if defaced, deleted or corrupted. Please apply for the Tai Kwun Pass again or seek assistance from our staff at the entrance of Tai Kwun.

 

General

1. If I come with a visitor in a wheelchair, which entrance should I use?
There are two wheelchair-friendly entrances: The Bauhinia House Gate and the Blue Gate.

2. If I am in wheelchair, can I access all areas of the site?
Tai Kwun has devoted great efforts to conserve the heritage of the site, especially in protecting and enhancing the historical spaces and material character of the Central Police Station compound. Most buildings, therefore, have maintained their previous appearances. Certain buildings may not be as friendly as some others, but alternatives will be provided. Should you need any assistance, please do not hesitate to email us.

3. Can I rent wheelchair or stroller on site?
Wheelchairs are available for borrowing at the Visitor Centre at Block 03 Barrack Block and the Gallery Reception at JC Contemporary. We currently do not provide a stroller rental service.

4. Are guide dogs allowed on site?
Guide dogs and assistance dogs are welcome.