You will: 

• Support the operations and maintenance of Heritage Permanent Exhibition Spaces and all interpretive installations across the site, ensure they are in good conditions for public presentation
• Facilitate cross-departmental arrangements for guided tours, including but not limited to docent training, equipment management, and all related administration matters
• Participate in planning and development of new thematic tours, include content development, docent training, monitoring executing and evaluating
• Provide administrative support and coordination work for the organization and implementation of different heritage programmes
• Assist in the administrative and coordination work for procuring service providers

You should have/be:

• Degree holder in Art Administration, Cultural Management or other relevant disciplines
• 1-3 years of relevant experiences in heritage, arts and culture or non-profit organizations
• Excellent problem-solving skills, with the ability to handle multitasking and prioritize work tasks
• A team player who is well organized, detail minded and self-motivated
• Excellent communication skills in English, Cantonese and Putonghua and written English and Chinese
• Proficient in using Microsoft Office (Word, Excel and PowerPoint)
• Able to work under pressure

You will:

• Support the site operations and events production by providing administrative and clerical support to the Operations Department including meeting arrangement, meeting agenda and presentation materials preparation etc
• Collect visitor/programme data and prepare monthly operational reports. Consolidate monthly dashboard for management review
• Negotiate and liaise with vendors, follow up the internal procurement process.  Prepare relevant documents/records for the required purchase
• Assist in managing part time staff including administering time sheet records, preparing part time staff man-hour summary and analysis for management review, monitoring roster arrangements and following up staff issues
• Develop, maintain and enhance effective record management and documentation system for easy retrieval within the Operations Department.  Update records of daily events, activities and incidents in a timely manner
• Support other ad hoc tasks as assigned by supervisors/managers

You should have/be:

• Higher Diploma in Business Administration or related discipline
• Minimum 5 years of relevant experience in sizeable organizations
• A self-motivated fast learner with positive attitude, independent, attentive to detail and good time management skills
• Proficient in Microsoft office application such as Excel, Words, Chinese word processing and PowerPoint
• Good command in both verbal and written English and Chinese

You will: 

• Support exhibition and programme organization, including but not limited to all heritage thematic exhibitions, digital installations, sitewide heritage interpretation and other public programmes
• Handle exhibition or programme related administrative duties including budget, contract administration, loan procedures, publicity and communications, document organizing, filing and archiving
• Track and implement project schedule, manage work progress in accordance with project milestones and deadlines
• Handle internal workflow and coordinate with active partners, stakeholders, service providers and internal departments to ensure timely delivery and satisfactory quality of work
• Handle budget planning and management, as well as the administrative work for procuring service providers

You should have/be:

• Degree holder in Administration, Cultural Management or other relevant disciplines
• A minimum of 3 years’ experiences in manage and/or organize projects from beginning to completion, especially in heritage, arts and culture or non-profit organizations
• Excellent project management, negotiation, problem-solving and time management skills, with the ability to handle multitasking and prioritize work tasks
• A team player who is well organized and self-motivated
• Excellent communication skills in both verbal and written English and Chinese
• Proficient in using Microsoft Office (Word, Excel and PowerPoint)
• Able to work under pressure

You will:

• Handle month-end closing and financial statements preparation, variance analysis and management reports compilation, breakdown in financial statements such as accounts receivables, accounts payables aging reports and intercompany reconciliations after book close
• Supervise a small team and oversee daily accounting operation tasks including Accounts Payable and General Ledger
• Manage the process of submitting periodic donation claims to funding provider, prepare balance sheet review and follow up with any issues being identified
• Manage cashflow of the company and monitor accounts receivables & payables in a timely manner
• Handle withholding tax reporting/filing and ensure proper accounting treatment in local books and compliance with financial controls
• Identify, define, and drive process/system improvement projects in line with the operation needs while continuously improving tools and processes
• Provide support in periodic forecast and annual budget exercise led by FP&A team
• Handle statutory audit, assist in internal control reviews and any ad-hoc duties and assignments as required

You should have/be:

• Degree in Accounting, Finance or relevant disciplines with CPA or Charter Accountant qualifications
• At least 5 years of supervisory experience in audit or commercial operations, particularly in handling full set of books independently
• Exposure to Art and cultural related NGO or social service settings is a plus
• A good team player, independent and able to work under pressure
• Self-motivated and attention to details
• Good planning, analytical, and problem-solving skills
• Good command of written and spoken English and Chinese
• Well-versed in Microsoft Office (Word/Excel/PowerPoint)

You will:

• Plan and produce a variety of local and international performing arts and cross-disciplinary programs which align with and contribute to Tai Kwun’s mission and strategic plan
• Work on a wide range of productions, different in scale and nature, including some existing productions returning for a repeat season and some which are in the earliest stage of concept and development
• Contribute to the breadth and vitality of Tai Kwun’s online digital programs through the production of imaginative content  
• Build and maintain active relationships with local and overseas artists, partners and cultural organizations, staying abreast of collaborative opportunities and cultivating external support
• Handle administrative and production duties including program planning, budget, production and engagement with active partners and stakeholders

You should have/be

• Bachelor’s Degree in Performing Arts, Arts or Cultural Studies, Arts Management, Arts Education or related discipline
• Minimum 5 years’ solid experience in performing arts and cultural sector.  Expertise in one or more disciplines of performing arts, and a commitment to both traditional and contemporary culture
• Deep understanding of the Hong Kong arts scene and extensive networks with overseas and local performing arts groups or institutions. A clear understanding of Tai Kwun’s various venues and an appreciation of suitability of certain types of programming to specific venues in Tai Kwun
• Demonstrable experience in establishing programme strategies to develop audiences Excellent communication and negotiation skills
• Excellent command of written and spoken English and Chinese
• Understanding of the practicalities and resourcing of the backstage and technical support which is required to bring a production to the stage
• Flexible in working at irregular hours including weekends, evenings, public holidays of festive seasons, as required by the program

You will:

• Work closely with Production Managers, internal program team, hirer’s or their agent to provide guidance on event/performance quality and guaranteeing excellent visitor experience
• Assist Assistant Production Manager on production, administrative and show operation matters related to various programs
• Assist in venue hirer related events on meeting, recce, pre-production and site coordination
• Supervise set-up, rehearsal, event production, show operation and final dismantle
• Attend production meetings and regular technical department meetings as required

You should have/be:

• Higher Diploma or above in technical performing arts, stage management, event planning and hospitality 
• Minimum 5 years’ relevant experience in similar size department or organization
• Solid knowledge of event operation and production techniques
• Experience in supervising event planning and program delivery
• Proficient in using MS Office Suite and corporate systems software e.g., AutoCAD is preferred
• Proven problem solving, interpersonal and organizational skills
• Good command of written and spoken English, Mandarin and Cantonese
• Flexible in working at irregular hours including weekends, evenings, public holidays of high seasons, as required by exhibitions and performances

You will:

• To develop, manage, and coordinate VIP and external relations protocols across functions
• Project manage VIP task timeline and budget, especially acting as Tai Kwun’s PIC to liaise with concerned parties
• Assist the coordination of VIP programme events for target audiences; working with both internal and external stakeholders to ensure successful delivery
• Oversee organization and guest list contributions for private visits / off hour tours & special tours; invitation design and dispatch; RSVP procedures for VIP events
• Manage all communications with VIPs from Director’s Office – VIP designation, newsletters/thank you content and format as well as feedback/complaints
• Coordinate onsite management of VIP and external relations, including but not limited to providing Heritage Tours, co-lead Arts Tours, and arrangements for special performance showings, including urgent same day requests
• Collate, organize, and distribute audience specific assets and appropriate collaterals for guests
• Identify and refer revenue generating leads if appropriate for inter-departmental follow-up

You should have/be:

• Minimum 8 years of relevant professional work experience with at least 2 years in a managerial position and experience in hospitality, government relations, VIP relations (Art& Culture preferred) and/or membership-based service organizations
• Knowledge of corporate social responsibility theory and practices and experience with working in international organizations and/or working in the region/abroad are additional assets
• Able to work independently, responsible, multi-tasking, with a strong drive for excellence
• Strong project management and problem solving skills with good sense of risk awareness, sensitivity and crisis management
• Good command of written and spoken English, Mandarin and Cantonese
• Flexible in working at irregular hours including weekends, evenings, public holidays of high seasons, as required by exhibitions and performances

You will:

• Assist in conducting training needs analysis, sourcing and recommending relevant training programs to support the talent development plan of the organisation
• Liaise with internal departments and external training consultants to plan and implement various training programs
• Evaluate the effectiveness of training programmes and propose follow up action for continuous improvement
• Administer training application and maintain accurate training record.  Prepare training dashboard for management review
• Support the UAT and enhancement of training module in HRIS System
• Keep track of industry development trends and take the initiative to understand and explore new training initiatives
• Assist in other HR functions and projects as assigned

You should have/be:

• Bachelor degree in Human Resources Management, Psychology or relevant disciplines
• Minimum 5 years’ experience in Talent Development. Working Experience in service industry or hospitality industry is preferred
• Knowledge in video editing experience is an advantage
• Excellent presentation and facilitation skills
• Creative and Pro-active with excellent interpersonal and communications skills
• Resourceful, service-oriented and able to work independently
• Good command of spoken and written English and Chinese
• Proficient in using Microsoft Office (Word, Excel and PowerPoint)

You will:

• Implement the leasing strategy through identification of prospective tenants and conduct business pitching, as well as handling lease renewals
• Identify opportunities to enhance the trade-mix and tenant portfolio. Implement business and operational initiatives to sustain tenants’ business
• Uphold tenant relationship and provide quality support in tenancy management, including coordination of fit-out works, handling of enquiries & complaints, and credit control
• Coordinate with Facilities Management, Operations and Marketing teams on tenancy-related matters
• Handle tenancy formalities and legal documentations. Provide tenancy administration support as required
• Conduct market research, perform business analysis and assist in budget preparation
• Support business projects and ad hoc duties as assigned from time to time

You should have/be:

• Bachelor degree in real estate, business administration, marketing or related disciplines
• At least 5 years of relevant experience, exposure to leasing portfolio management with reputable landlord(s) is an advantage
• Strong business acumen with good planning and organizational skills
• Independent, creative, and with a can-do attitude
• Able to work under pressure
• Good command of written and spoken English and Chinese
• Candidate with more experience will be considered as Assistant Manager - Leasing & Commercial

You will:

• Lead the Department to plan and develop Tai Kwun’s annual performing arts programming, including music, theatre, dance and cinema, to contribute to Tai Kwun’s year-round progamming vibrancy
• Participate in the development of Tai Kwun’s Strategic Plan and contribute to Tai Kwun’s strategic objectives through selecting, producing and presenting performing arts programs suitable for Tai Kwun’s venues to ensure sustained programming throughout the year
• Identify outstanding Hong Kong talent in performing arts and devise programs which support and develop Hong Kong creativity and performance practice
• Identify and recommend leading international performers and performing companies to stimulate Hong Kong audiences and coach, mentor or partner with complementary Hong Kong performers in order to develop Hong Kong’s performing arts capability
• Collaborate with Contemporary Art and Heritage programming teams to develop distinctive, cross-disciplinary themes, events or festivals
• Identify and recommend programming partners whose programs and activities are suitable in quality and complementary in content to Tai Kwun’s programming.
• Support the Director in the planning, management resourcing and delivery of special events
• Present all proposed performing arts programming to the Program Committee for endorsement, and engage in regular dialogue with individual committee members to seeks advice, insights or alternative suggestions
• Set and manage the budget for the annual program of performing arts and manage, support and develop a department of four direct reports
• Ensure the Director is kept fully up to date with all programming developments and provide timely, detailed and accurate information to colleagues in supporting departments to enable them to fulfil expectations

You should have/be:

• Minimum 10 years’ solid experience in the arts and cultural sector of Hong Kong
• Extensive experience in producing performing arts events in more than one discipline
• A commitment to, and a demonstrated track record in, the development of emerging artists in different fields of the performing arts
• A wide network of contacts in the performing arts sector of Hong Kong. A creative think who is self-motivated and capable of taking an idea from inception to realization
• An inspirational leader who will motivate employees and open to new ideas and challenges and with strong leadership skills
• Sound financial skills in budgeting and cost control
• Proficient in written and spoken English and Chinese
• Flexible in working at irregular hours including weekends, evenings, public holidays of festive seasons, as required by the program

As a knowledgeable Visitor Experience Associate reporting to Operations, you will:

Focus on delivering an excellent visitor ‘transformative experience’ to make Tai Kwun “the vibrant heart of Hong Kong” by positively interacting with visitors as an ambassador in the first welcoming point of contact in Tai Kwun.  You will also play an essential service role providing informed and knowledgeable advice about site-wide events, heritage tours, specific exhibitions and performances that offer visitors the full range of excellent cultural opportunities at Tai Kwun.

• Support counter daily operations at Visitor Centre, Gallery Reception and ushering in other event areas
• Proactively greet visitors, guide and guarantee excellent visitor experience and conduct survey
• Handle face-to-face enquiries and comments at Visitor Centre, Art Gallery Reception, or designated locations in a professional manner
• Handle phone-in or write-in enquiries and comments and other contingency duties in a professional manner
• Perform daily ticketing, sales activities, cash box and inventory management in Visitor Centre and designated locations.
• Guide thematic exhibitions tours and/or education tours
• Perform any ad hoc duties when required

You should have/be:

• Diploma or Bachelor Degree in hotel & tourism management, education, cultural studies, history or other related disciplines
• Minimum 2 years’ experience in Customer Service with exposure in related sector is preferred.  Having 1 years’ experience in performing arts venue setting, gallery or hospitality will be an advantage
• Specific Experience in a role that will bring a ‘public facing’ advantage to front-line service quality in a public setting including -
  • Hotel, Hospitality or In-Flight services
  • Front line support roles Front Desk, Service Hotline and routine service quality monitoring or inspection
  • Event and Programme roles, ushering and public safety
  • Public survey, questionnaire and data analysis with presentations
• Excellent organizational skills, self-motivated, diligent, intellectually curious
• Outgoing, friendly and courteous
• Good command of spoken and written Cantonese, English and Putonghua. Proficient in other languages will be an advantage
• Willing to work according to the internal rotation plan and prepared to work in outdoor areas
• Able to work on shift and perform duty during weekends and public holidays

Sorry, this entry is only available in Chinese.

Tai Kwun, Hong Kong’s centre for heritage and arts, is currently building a visitor experience team to offer a unique package of heritage and arts experience at the restored Central Police Station compound in Hong Kong.

Each team member will have a chance to take on multiple part-time roles in providing visitor services and assisting in site-wide heritage and arts programmes.  The part-time roles include:

Customer Service Associate
The Job

• Provides a full range of guest services for visitors to Tai Kwun
• Proactively provides any assistance to visitors and responds to the queries
• Performs cash handling duty at certain service locations
• Professionally handles any contingency for visitors and provides immediate assistance

Heritage Programmes Helper
The Job

• Helps visitors understand the exhibition/programming content and the story flow
• Conducts guided tours for thematic programmes
• Assists in heritage events, including programme openings, workshops, talks, etc. Maintains a smooth visitor flow in the exhibition/activity area
• Provides visitors a historic overview of the site's history if they are keen to learn.  Helps visitors identify appropriate resources for them to explore the site's heritage offerings
• Engage individual visitors and families on impromptu tours or conversations

Gallery Guide
The Job

• Serves as a host of the galleries to welcoming visitors and providing prompt feedback to their queries
• Serves as an interpreter and tour guide of the contemporary art exhibitions for visitors, including school-age and adult groups
• Maintains a smooth visitor flow in the art galleries and helps assume the safety of artworks and of visitors
• Assists in the galleries' events, including Family Day activities, school workshops and other events

Event Helper
The Job

• Assists in venue set up and coordinates with other parties in the logistical arrangements
• Assists in on-site operations, including ticketing, greeting visitors, escorting visitors and ushering visitors
• Maintains a smooth visitor flow in the venue
• Provides any support to the production team during the events

Being a member of our Visitor Experience Team, you should have/be:

• Good command of Chinese & English; knowledge of other languages will be an asset
• Ready to serve as a host of Tai Kwun and handle any visitor inquiries
• Looking for opportunities to play multiple roles within the Visitor Experience Team
• Willing to work shifts, including on weekends and holidays
• Willing to work in any location within Tai Kwun including indoor and outdoor locations
• Enthusiastic, passionate, outgoing, cheerful, friendly, courteous, helpful and sensitive to visitors’ needs
• Strong on-the-spot problem-solving skills